Support

Contact the Vault

A message sent through the gate reaches us within 24 hours on business days.

Send a Message

✔ Your message has been sent! Ironclad will make sure it reaches the right desk. Expect a reply within 24 hours.

Studio Details

Email
support@fortressfinancialllc.com
Response time
Within 24 hours on business days
Registered office
United States, Illinois, Peoria, 300 Hamilton Boulevard, 61602-1234
Company
Fortress Fortune Studios Limited  ·  9429000995087

Quick Answers

How do I reset my Vault Marks?

Simply refresh your browser — a fresh stash of Vault Marks is granted automatically on every new session. No account action needed.

The game isn't loading — what should I try?

Try a hard refresh (Ctrl+Shift+R on desktop, or clear your browser cache). Ironvault Reels works on Chrome, Safari, Firefox, and Edge — make sure your browser is up to date.

I have a concern about responsible play.

Our Responsible Play page has guidance and free helpline details: fortressfinancialllc.com/responsible-play. You can also call the Gambling Helpline NZ free on 0800 654 655.

Where do I find your privacy and cookie policies?

Both are linked in the footer of every page: Privacy Policy and Cookie Policy.